IBM ServiceNow Administrator in WROCLAW, Poland

Job Description

Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center in Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.


  • Provide level 2 support for ServiceNow instances

  • Perform daily operational and support tasks on the ServiceNow platform

  • Initial analysis and troubleshooting of reported Incidents until ticket closure

  • Coordination with other teams supporting service

  • Handling tickets within the agreed Service Levels & escalate tickets to next level support as needed

  • Perform tool health checks

  • Ensure ServiceNow application is up and running

  • Troubleshoot tool related problems escalated by users

  • Configuration and implementation of new features within ServiceNow

  • Follow change management process to deploy update sets and release ServiceNow capabilities and integration with other systems for future potential


  • Bachelor's degree in Computer Science (or related field) or equivalent experience

  • Experience with ITSM tools (Maximo, ServiceNow, HP Service Manager, etc.)

  • Knowledge of JavaScript, XML, HTML, SOAP, REST, AJAX, SSO-SAML, and Integration of ITSM platforms

  • Good troubleshooting, Log review and debug Skills

  • Demonstrated experience providing end-user support/system management for complex systems

  • Good understand of ITIL processes

  • Analytical thinking and problem solving2+ years of IT experience in a complex environment

  • Strong communication and interpersonal skills

  • Manage multiple initiatives simultaneously

  • Demonstrate a high level of initiative, accountability and critical thinking

  • Strong organizational skills and attention to detail

Additional Benefits:

  • Trainings and certifications

  • Private medical package and insurance package

  • Multisport Card

  • Working on international projects in multicultural teams

  • Good to be an IBMer discounts

  • Cinema & trips for IBMers

  • Language classes

  • Summer camps for children

Required Technical and Professional Expertise

As in job description above

Preferred Tech and Prof Experience

As in job description above

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.