What do you think of when you hear IBM? Mainframes? Hard drives? The Personal Computer?
We don’t sell tabulating machines, laptops or intel servers anymore. We’re a new IBM, and possibly not like you imagined. For a start, we use MAC’s (yes, really!), and our leaders wear jeans. We apply design thinking and have the post-its to prove it. We enable startups to grow, and are transforming healthcare – we’re even curing disease! We are defining the cognitive era. And this is just the beginning. What can YOU do with IBM?
The Client Onboarding job is a post-sales role designed to orient and educate new customers to IBM Cloud, The Client Onboarding Representative will contact new customers, discuss their IBM Cloud solution with them, uncover & address any challenges or obstacles, conduct customer enablement activities and determine additional products and services that would complement customer’s cloud environment. Client Onboarding also involves uncovering opportunities for additional adoption and consumption of The IBM Cloud Platform.
Responsibilities will include :
Onboard customers within their first 90 days.
Ensure your customers' success with diligent support, response, and service
Proactively contact and communicate with customer.
Develop customer education content.
Assist & orient new customers with IBM Cloud.
Discover (upsell & cross-sell) opportunities for additional products & services
Solution and quote new products & services
Issue resolution for problems impacting the customer experience
Provides customers with technical product advice during post-sales discussions.
Must be able to demonstrate previous proven sales, negotiation, communication and problem solving skills in a technology field.
Demonstrated written, verbal and presentation skills.
Demonstrated customer service and technical experience.
Ability to work independently and as part of a team.
Required Technical and Professional Expertise
Japanese Speaker required
English Speaker required
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.