IBM Data/Business Analyst in Philippines

Job Description

Q2C Operation integrates IBM brands and lines of business for the sellers, helping close more complex and cross-brand deals as well as enhances seller, business partner and client experience.

This individual will be performing the following:

  1. Provide business and data analysis to accelerate the sales process by reducing complexity and cycle times

  2. Responsible for preparing monthly regional management reports, cycle time analysis as well as reconciliation of monthly cost analysis.

  3. Involved in the projects to identify opportunity for improvement, prepare in-depth analysis to the project team consists of members from Process Expert and Kaizan team and support the team on prioritization of projects using data analystic.

  4. Act as project matter expert to advise Q2C Squads on best practice and compliance of EngageSupport Guidelines.

Required Technical and Professional Expertise

Required Technical and Professional Expertise

Over 5-10 years of Business Analyst work experience

Experience in Q2C process and Shared Services

Preferred Tech and Prof Experience

Excellent communication and problem-solving skills

Knowledge of Agile methodology

Language skill : English. Second language, Chinese will be preferred.