IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
Bottom line? We outthink ordinary. Discover what you can do at IBM.
In this exciting role, the Technical Performance Management Analyst will report to Scott AFB, IL. You will support the Client’s capabilities and services as part of the JRSS Performance Management team.
You will provide support to the Operational Engineer (OE) Service Delivery Manager (SDM) and the Performance Management Operations Manager as a member of the JRSS Performance Management (PM) team.
The Senior Network Performance Analyst provides technical support and technical decision making for a team of Network and Data Analysts.
The Analyst will be responsible for collection, technical analysis, trending, proactive remediation measures to ensure continued operability and efficiency of the JRSS enclave.
Proactively monitor the performance of all devices and/or network elements in the entire JRSS services network
Perform customer traffic measurements and monitor deviations from performance standards
Provide reports regarding network events, or potential events, to customers and Government oversight entities, ensuring incidents are populated in the Trouble Management System
Provide analyses of incidents by: determining the incidents’ nature and formulating responses, identifying and providing the ability to surge during emergencies, correlating event and incident data and determining actions to be taken, and determining possible effects on the networks, customers and other organizations
Use network management and performance monitoring tools, identify components/elements which may lead to or cause network degradation or failure
Responsible for taking customer requirements for new reports and developing initial report, and following up with the customer to ensure output meets their requirements
The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
Skill development: helping our employees grow their foundational skills
Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
Diversity of people: Diversity of thought driving collective innovation
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
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Required Technical and Professional Expertise
Advanced knowledge of IT networks, to include network appliances (e.g., routers, load balancers, domain name servers, firewalls)
1 or more of the following: IP routing, QoS, traffic engineering, DNS; Web Content Filtering, FPCAP, Network appliances (WAN acceleration, etc).
Expertise in one or more of the following devices/vendors: CISCO, Juniper, Palo Altos, F5 Big IP, Sourefire, Bivio, Lancope, Fidelis
Technical understanding of network services and architecture.
Troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, ISIS or OSPF, Static routing.
Knowledgeable on ports and protocols.
Possess an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI)
Possess a DoD-8570 IAT Level 2 baseline certification (Security+ CE, CISSP or equivalent) prior to start date
Ability to work in a team focused, dynamic environment.
Preferred Tech and Prof Experience
alarm surveillance, fault management, performance management –
Expertise in one or more of the following:
Performance or capacity planning, reporting, analysis, root cause assessment and forensics
Expertise in two or more of the following devices/vendors: MS Excel, Infovista, Riverbed/Opnet, Netcool, BMC Remedy
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.