The Product Consultant engages with a wide-range of clients, but typically focuses on unique initiatives pertaining to marketing technology implementation and adoption. A Product Consultant advises clients on successful advanced strategic product adoption and utilization. The bulk of their work will leverage proven methodologies, best practices and knowledge sharing while incorporating risk mitigation strategies into every project phase. Lastly, they are responsible for delivering services and documentation that exceed customer expectations. Product Consultant will deliver some packaged strategic solutions, but most of the time will be asked to identify and delivery on custom needs and solutions. They frequently lead and mentor a team of Consultants who will deliver various service products and act as a program manager for the delivery of those services.
The role is responsible for delivering product implementations, integrations and consulting activities that require:
Deep technical understanding of Watson Marketing technologies and touch-points with 3 rd party software solutions (e.g., CRM, WEB analytics, etc.) to architect optimal and future-proof solutions.
Strong consulting skills to distill complex business requirements down to the essential project/technical requirements while providing advisory guidance throughout the process.
Experienced and proven team management skills to orchestrate activities across internal and external organizational units to drive time to market and high-quality results.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Must be technically proficient in Watson Marketing’s product and API suite and integrations with partner products.
Must pass basic certification within 30 days of hire and professional certification within 60 days of hire.
Able to deliver high quality, value-add engagements around Watson Marketing’s solution areas and features in diverse client environments with quantifiable ROI.
Proactively provides strategic continuous improvements to consulting methodologies and SOPs and ensures improvements are well documented and communicated to the team.
Develops and executes detailed program and project plans which include requirements definition, scoping, design, resource plans, schedules, dependency management, issue/risk management,
QUALIFICATIONS AND EXPERIENCE:
Professional services experience in software implementation and technical consulting and large-scale project management within a similar SaaS organization.
Experience in similar role at a marketing, agency or services company.
Experience with marketing automation technologies, including email marketing.
This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role. No supervisory responsibilities required for this position.
Required Technical and Professional Expertise
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.