The main activity of the Procurement Specialist (Procurement One Place team) is to handle help requests from internal clients and suppliers (first level of support for Procurement applications and a point of reference directing clients to the right owner within Procurement) in a timely manner and in compliance with the defined targets. Procurement One Place Team is acting as an interface for clients and is providing regular update and follow up until resolution.
Act as first level technical support for Procurement applications
Answer to “How do I” questions
Provide education to users on the application usage
Follow up with up-line technical team until resolution
Act as first point of contact for questions related to supplier invoicing and IBM payments to suppliers
Investigate and supports the solution of cases related to registration and payment of invoices
Maintain supplier information and profile in ERP system based on internal regulations
Ensure confidentiality of internal information
Direct clients to the right owner within Procurement.
Communication with IBM internal clients
Communication with IBM suppliers
Communication with internal teams such as Accounts Payable, technical teams etc.
Required Technical and Professional Expertise
Fluency in German
Fluency in English
Excellent communication skills
Attention to detail
Multitasking and time management skills.
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.