This role is responsible for operations management. This could include revenue; profit performance; development and management of business processes including quality assurance, business controls and procedures; customer satisfaction deployment and ratings; and plan administration. They develop and administer unit revenue, cost, and expense budgets, and manage each to optimization. They are measured on revenue, profit, customer satisfaction and satisfactory audits. The employee leads technical support or the business processes.
Required Technical and Professional Expertise
Experience and working knowledge in key functional processes. Awareness of business activities.
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.
Preferred Tech and Prof Experience
Working individually or as a team member, may set work priorities within well established procedures and objectives.
May provide coordination of activities.
Gives technical direction. Viewed as a technical expert.
Impact on Business/Scope:
Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.