IBM Customer Service Representative - Bilingual in SAINT JOHN, New Brunswick

Job Description

The IBM Customer Service Representative is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, email or other means, from customers, IBM personnel or business partners.

Services provided may include, but are not limited to the following: General Inquiry Support, Part Orders and database management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests.

Call Centre established in Saint John in 1996 in central location and offers a variety of tasks with ample opportunity to learn.

  • Competitive Salary

  • Training provided and work instructions are documented

  • Professional and Friendly Team Atmosphere

NOTE: Current Position is for a 2ND SHIFT agent.

Typical Hours are 11am-7pm, 12pm-8pm, 1pm-9pm, 2pm-10pm, 3pm-11pm.

Will involve working weekends.

What will make you successful in this role is:

Knowledge Retention, Conscientiousness, Openness, Customer Focus, Dependability, Attention to Details, Flexibility, Multi-Tasking, Enthusiasm, Punctuality, Process Driven.

Required Technical and Professional Expertise

Minimum of one year of previous call centre or customer service experience

High School Diploma / GED

Fluent English Language skills

Fluent French language skills

Preferred Tech and Prof Experience

The candidate IDEALLY will have:

Minimum of 2 years previous call centre or customer service experience

Proven interpersonal skills

Professional and mature with the ability to develop quality customer relationships quickly

Be a self- motivated team player, professional attitude and demonstrated work ethic

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.