IBM Deduction Specialist in RESEARCH TRIANGLE PARK, North Carolina

Job Description

This is a great opportunity to work with the IBM team that supports a globally recognized account in an entry level Finance Position. We work in a fast paced, growing environment that encourages team work, innovation and fun. We offer flexible scheduling and the potential to work from your home. If you have a strong work ethic, can work in the gray, drive for results and are looking for a great opportunity then apply now.

Keys to Success:

For success in this role it is essential that you can analyze data, work in the grey, think outside the box, work in a team environment, demonstrate passion for your work and the willingness to learn and grow. This position will require continued interaction with PepsiCo Stakeholders, including Sales Finance, Supply Chain Directors and Reverse Logistics personnel to resolve customer account deductions.


  • Drive strong cash flow by rebilling customers within 5 days of a charge back, obtain additional documentation to dispute or resolve customer discrepancies related to logistics deductions

  • Ensure exceptional support by actively collaborating with internal business partners and customers

  • Ensure accuracy of support by understanding specific reasons why the customer is taking the deduction.

  • Enforce Trade policies and procedures with internal PepsiCo partners

  • Take ownership to deliver against both personal and team goals

  • Drive self-improvement and continuous learning through coaching and feedback

  • Ability to adapt to frequent changes in schedules and priorities tasks, including working on other teammates tasks.

  • Other responsibilities as assigned by Manager

Required Technical and Professional Expertise

  • Associates degree or equivalent work experience, preferred 4 year degree or equivalent experience in an accounting/finance related field

  • Strong computer skills, including demonstrated proficiency of Microsoft Excel

  • Demonstrated ability to work autonomously, attention to detail, prioritize, problem solving, work in the grey and work effectively in a fast paced environment

  • Able to analyze data and make informed decisions without getting lost in the details

  • Ability to adapt to frequent changes in priorities and scheduled tasks

  • Demonstrated ability to communicate effectively, both verbally and in writing across multiple levels within an organization and with customers

  • Demonstrated ability to build and maintain relationships with PepsiCo/IBM employees at all levels in the organization

  • Strong customer service orientation

Preferred Tech and Prof Experience


EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.