IBM First Line Leader in PUNE, India

Job Description

About IBM

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Business Unit Introduction

The IBM Integrated Supply Chain (ISC) organization spans several functional areas such as procurement, manufacturing, demand-supply planning, manufacturing engineering, logistics, customer fulfillment, accounts receivable collection and sales transaction support.

Who you are

As a First Line Leader you will support the enterprise asset management organization. You will be responsible for talent and skills management of the team, performance management, application of the HR practices and policies, the execution of his area operation, accuracy of the deliverables, compliance and timely turnaround of our internal and external client’s requests.

You need to build relationships with peer leaders as well as with clients, you also need to be able to drive continuous improvement in asset management support to the business, promote and drive co-location. Coach and enable employees to help cultivate alignment with the Agile new ways of work and EAM strategy.

What you’ll do

  • This role will work as a servant leadership which is key to remove barriers and enable work.

  • Manage demand from a single prioritized funnel ensuring optimal workload and balance.

  • Ensure that the teams have the necessary tools to be successful.

  • The First Line Leader role (FLL) will have people management responsibility across locations supporting the account(s).

  • Collaborate with colleagues to develop innovative support solutions for all clients and provide leadership to your team members through feedback, skill development, and engagement.

  • Manage day to day operations, interfacing with peers, clients and upper line management

  • Ensure Business Controls and HR policies are informed and followed by the team

  • Accountable for department results and for activities and/or projects involving multi-functional teams.

How we’ll help you grow:

You’ll have access to all the technical and management training courses you need to become the expert you want to be.

You’ll learn directly from expert developers in the field; our team leads love to mentor.

You have the opportunity to work in many different areas to figure out what really excites you.

Required Technical and Professional Expertise

  • Proven communication skills

Preferred Tech and Prof Experience

  • Experience in IT Asset Management

  • Experience in IT infrastructure

  • Supply Chain/Order management/Procurement experience