IBM Security will be essential to clients in 2018 to optimize their security programs, stop advanced threats, protect critical assets, and to safeguard cloud and mobile. To help support our continued growth, we are seeking a Digital Named Account Manager to join the IBM MaaS360 team! As part of the Security portfolio, IBM MaaS360 is an exciting, fast growing company delivering the next generation of cloud-based enterprise mobility management (EMM) solutions, the hottest segment in technology today. IBM MaaS360 combines device, app and content management with strong security to simplify how our clients go mobile. We help organizations all over the globe optimize their mobile initiatives for secure, effortless employee collaboration and customer engagement.
The Digital Named Account Manager’s primary responsibility will be to manage and expand relationships with our key in-house accounts. This person will coordinate with multiple departments to drive successful growth within our existing client base. You will interact daily with C-level Executives and have the opportunity to further develop IBM's relationships to directly impact the company’s bottom line.
Oversee the complete customer lifecycle from proposal creation to implementation to ongoing support.
Develop long term IBM MaaS360 clients by providing sales support to build relationships, references and revenue.
Develop relationships with new accounts through referrals and company-driven marketing activities.
Prepare RFP responses, proposals and other sales-related documents that enable the company to expand its relationships with existing customers.
Interact directly with clients via onside or remote client meetings.
Prepare, perform and assist with product demonstrations.
Communicate with our sales, marketing and operations teams to ensure that all aspects of customer lifecycle are properly coordinated.
Follow up on client requests and act as their advocate to IBM MaaS360 internally.
Work with our Technical Support team to oversee timely and accurate resolution and communication regarding customer issues.
Communicate customer enhancement requests to improve product features.
Dynamically adjust to customer needs and revenue.
Prepare and distribute sales reports for internal meetings.
Utilize advanced features of PowerPoint, Excel and Word to customize presentations, create detailed spreadsheets, models and complex proposals.
Utilize Salesforce.com, for sales opportunity distribution, tracking and reporting.
Experience in the IT industry
Proven track record of expanding revenues within existing accounts.
Demonstrated ability to manage complex accounts with an extended sales cycle.
Positive and proactive approach to dynamic environment.
Ability to work independently, use solid judgment and create “client-ready” deliverables.
Professional attitude, presence and communication skills.
Demonstrated excellent verbal communication, written communication and follow-through skills.
The position is based out of Philadelphia market
Required Technical and Professional Expertise
Preferred Tech and Prof Experience