Handle in bound and out bound calls & manage email queries
Analyze request and ability to make judgement based on checklist/rules/policy
Resolve issues and direct requests to appropriate departments based on policy
Encode request in system within Service Level
-Provide feedback on availability and ETA of parts to requestor
Create delivery order according to approved delivery address & coordinate with warehouse outbound team
Accommodate orders and inquiries, which may include the following:
-Providing guidance on process and other requirements;
-Identifying parts which requestor might need; and
-Identifying estimate time of availability of parts when not available.
Print service parts invoices, deliver to service centers, and monitor receiving of documents
Ensure service parts invoices are delivered in timely manner
Provide regular reports on invoices when and where required
Accommodate retrieval of proof of invoice delivery when required
[VOCs for Parts Delivery]
Address and ensure complete resolution on concerns and issues
Ensure resolution is in compliant with processes and closed on time
[Others] Miscellaneous requests concerning parts orders and parts deliveries.
Required Technical and Professional Expertise
A Min Diploma in any area of study
Fresh Graduates with good customer services skills will be considered; OR
2-3 years of experience in handling administrative work or in a customer service role
Experience in G-ERP or SAP will be an added advantage
Preferred Tech and Prof Experience
Excellent Customer Service skills
Proactive in handling tasks
Could navigate computer systems and applications quickly & efficiently
Skills in MS Excel
Must have good language skills, both written and spoken for Language Operations (Thai, Indonesian, Vietnamese, Tagalog) and basic spoken English (for internal communication purposes).
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.