IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.
Business Unit Introduction:
Our Globally integrated IBM Cognitive Process Services team provides offshore, nearshore and onshore solutions to Client delivery service requirements across industries and geographies. With various streams under F&A (Finance & Administration) we excel in Record to Report (R2R), Procure to Pay (P2P), and Order to Cash (O2C) along with Financial Planning and Analysis (FP&A), Recruitment Process Outsourcing (RPO) HR/learnings and Integrated Source to Pay Operations for our Clients.
Who you are:
You will be responsible for specific operational areas of F&A (Finance & Administration)
Responsible as people managers to manage employees delivering the client service, including their development and availability.
Lead a functional/business unit
Being knowledgeable of the environment, Business unit, country
What you will do:
You will be responsible for Client Relationship and Development Management, establishing customer service strategies and maintaining the customer service relationship.
Identify and secure new service opportunities, participate in the organization of client activities such as expert group forums and user associations to improve our overall client relations.
Strengthen relationships with the F&A department and participate in common marketing activities.
Plan and conduct complex negotiations reaching lasting agreements and commitments
Commendable Problem Solving skills:
Anticipate, create and define innovative and visionary concepts in strategic environment.
Develops and implements product, market, business, or technology strategies with executive review.
Has vision of overall strategies and contributes to policy making.
Recognized as an expert and leader by members of a field, related functions, and multi -country organizations.
Lead business unit, country, or international teams, conducts special projects, or manages functions or strategic departments.
Impact on Business/Scope:
Accountable for business unit, major country, or international projects or programs. Responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance.
Responsible for quality output/value add for highly visible products, services and future business development
How we will help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be.
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you.
Required Technical and Professional Expertise
Well versed with the Finance & Administration (F&A) process across shared services
Should have experience of handling 3rd party clients in the F&A space
In depth process knowledge working across towers in the passed
Ability to communicate for impact.
Ability to influence people (internal/external customers, Operations, Finance etc)
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.