IBM Technical Solution Architect - Accelerated Value Leader in MUMBAI, India

Job Description

About IBM:

IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Business Unit Introduction:

IBM Sales & Distribution develops, integrates, sells and distributes IBM's unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM's focus on business values, the company's global team of account representatives combines a deep understanding of each client's organizational and industry specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.

Who you are:

As a Technical Accelerated Value Leader (AVL) you will apply your technical knowledge to support IIB/MQ/ WAS/Middleware/Cross Business Unit IBM products within the infrastructure of customer.

You will also apply Project Management skills to deliver the outcome as requested by the Business.

What you’ll do:

  • The Accelerated Value Leader takes the ownership of delivery to customer, act as SPOC, does escalation Management, problem management, reporting, and communication and has direct interaction with subset of Named Callers, as designated by client.

  • Provide direct support or assistance with technical queries from clients and field personnel.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

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Required Technical and Professional Expertise

  • Manage customer expectation.

  • Understand technical architecture of customer environment to have a detailed discussion.

Preferred Tech and Prof Experience

  • Technical architect and Accelerated Value skills (Delivery, Support, Customer handling, Escalation management, Project Management, resource management)

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.