IBM Salesforce Package Solution Consultant in MONTREAL, Canada

Job Description

IBM Global Business Services: Join a Leader. Consult with us.

Consultants use an accepted methodology of the consulting-related competencies to accelerate the competitive performance of clients globally by being their preferred business and technology consulting partner and by leveraging the full power of IBM.

Consultants identify new business/technology environment opportunities, align processes to technology using world-class knowledge assets and experts, stay with customers through implementation and team with clients to provide lasting value. They work in partnership with the customer to formulate enterprise-wide business, organizational, information technology strategies and provide advice and counsel on solution development and implementation. Their purpose is to work with customers to help them conceptualize ways to apply information technology as a strategic asset. Consulting may be provided at all phases of the value chain; however, it usually represents the first step in the process of delivering integrated business and information solutions to support the enterprise's accomplishment of business goals, translating findings into written, actionable recommendations.

This role assists clients in the selection, implementation, and production support of application packaged solutions. They use in-depth consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients' business environment in order to achieve client expected business results.

As Salesforce consultant you will:

• Assist clients in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications. Experience & demonstrate understanding of overall SFDC architecture and platform.

• Effectively run business user design and user experience sessions.

• Use consulting skills, business knowledge and SFDC CRM experience to lead business / functional discussion with the client and internal teams (design, build, test teams).

• Demonstrate experience in Agile, Scrum and Waterfall methods for Software Development Life Cycle (SDLC).

• Understand client's business pain points and offer solution to address leveraging salesforce.com platform/ offerings.

• Provide experience in designing workflow rules to enforce business processes. Familiar with executing system and user acceptance testing, user adoption, change management and training methods

Required Technical and Professional Expertise

• Familiar with executing system and user acceptance testing, user adoption, change management and training methods.

• At least 5 years experience as consultant.

• Good communications skills, bilingual French/English

• Experience as team leader and team management

Preferred Tech and Prof Experience

• Familiar with executing system and user acceptance testing, user adoption, change management and training methods.

• At least 3 years experience as consultant.

• Good communications skills, bilingual French/English

• Experience as team leader and team management

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.