IBM Service Desk Consultant (CASUAL) - GEELONG in MELBOURNE, Australia

Job Description

Casual Service Desk Consultant - GEELONG

  • Work in a role where no two days are the same

  • Collaborate with stakeholders of all levels

  • Casual position, based in GEELONG

What do you think of when you hear IBM? Mainframes? Hard drives? The Personal Computer?

We don’t sell tabulating machines, laptops or intel servers anymore - we’re a new IBM, and possibly not like you imagined. For a start, we use MAC’s (yes, really!), and our leaders wear jeans. We apply design thinking – and have the post-its to prove it. We enable startups to grow, and are transforming healthcare – we’re even curing disease! We are defining the cognitive era. And this is just the beginning. What can YOU do with IBM?

The Casual Service Desk Consultant role involves providing phone and email support to our clients. We are looking for a range of knowledge and experience as we have technical and non technical teams. You will receive on the job training in a fun friendly environment.

Successful candidates will have the following personal characteristics:

  • Ability to work effectively in a team.

  • Have initiative and be proactive.

  • Be adaptable and welcoming of change.

  • Being able to use listening, questioning and clarification skills when needing to articulate and problem solve over the phone.

  • Work within high pressure situations.

  • Work independently.

  • Ability to successfully multi-task and manage own time.

  • Strong customer service skills and a great customer service attitude.

  • Dealing with a range of customer situations.

  • Maintain businesslike communications, conduct and appearance.

  • Demonstrate courteous, positive, and professional behaviour at all times.

Customer service is important to us in IBM and knowledge and experience in these areas would be an advantage:

  • Retail

  • Government

  • Utilities

Technical ability is taught on the job however experience in the following would be desirable:

  • Knowledge of the Windows operating environment and business email clients such as lotus notes, MS Outlook.

Hours of Work: We have a variety of shifts that we require people to fill that range over a 24/7 roster. Shifts range from 3 to 10 hours, while weekly hours dependent on work demand. These shifts may be rostered during the following times:

  • Our business hours which are 7am – 7pm

  • Early starts - 5am start during the business week.

  • Late finishes - 10pm finish during the business week.

  • Evenings or Overnights during the business week.

  • Saturday and Sunday, during the day or overnight

Roles and responsibilities include but are not limited to:

  • Communicating with other teams to support our clients.

  • Identifying opportunities for improvement both for IBM and our clients.

  • Demonstrating ability to gain knowledge quickly and develop skills.

  • Displaying professionalism with all levels of people including senior management and executives.

  • Commitment to achieving goals and objectives as an individual, in a team and for IBM overall.

There will be some travel to Ballarat required during the initial training period, in the first 3 - 4 weeks (cost reimbursed)

Sign me up!

If you tick these boxes, and are ready to start your next challenge with a career at IBM – click “Apply” today. To find out more, head to

Required Technical and Professional Expertise


Preferred Tech and Prof Experience


EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.