IBM Microsoft Customer Relationship Management (CRM) Associate Partner in Los Angeles, California

Job Description

We are currently seeking an experienced Microsoft Customer Relationship Management (CRM) Associate Partner to assist in leading our delivery efforts to support our clients.

The Delivery Associate Partner is responsible for delivering large, complex projects or programs within a consulting practice:

  • Leads large, geographically distributed, cross-line-of-business teams.

  • Responsible for overall delivery, managing revenue, costs, profitability and client satisfaction.

  • Manages client executive stakeholders, has strong negotiation skills and has advanced communication skills, including experience in building Senior Executive relationships.

  • Executes programs effectively amidst significant business and technical challenges.

  • Expert knowledge of achieving business mission and transformation.

  • Extensive working knowledge of IBM strategy and must be able to apply that understanding to influence or guide project stakeholders.

  • Complex program management process, methods and tools experience with large programs involving complex systems integration or custom development, with rapid or agile development and package integration.

  • Can oversee two to three projects for delivery excellence along with finding new opportunities in Microsoft CRM or Microsoft Internet of Things solution suite.

Collaborate with extraordinary, insightful professionals in an environment that cultivates creativity and individuality.

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences via Cognitive data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

IBM is a leader in this global transformation, and there is no better place to launch or further your career. World-class learning opportunities, mentoring and a flexible work environment

you will find a wealth of opportunities within IBM to create the career you’ve always imagined.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

BENEFITS

Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.

  • http://www-01.ibm.com/employment/us/benefits/

  • https://www-03.ibm.com/press/us/en/pressrelease/50744.wss

CAREER GROWTH

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

  • Skill development: helping our employees grow their foundational skills

  • Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations

  • Diversity of people: Diversity of thought driving collective innovation

CORPORATE CITIZENSHIP

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

  • http://www.ibm.com/ibm/responsibility/initiatives.html

  • http://www.ibm.com/ibm/responsibility/corporateservicecorps

Candidates that live in or near one of the following cities preferred, but all candidates considered: Atlanta, Chicago, Columbus, Houston, Dallas, Raleigh, Washington DC Metro Area, Piscataway, Philadelphia.

GBSEA17

RWMS

Required Technical and Professional Expertise

At least 5 years experience in:

  • project financial planning, forecasting and reporting

  • managing all project management domains on custom development and/or systems integration projects

  • leading large (contract value > $10 million), complex systems integration and/or custom development projects in a consulting/client management environment

  • leading large (50+ FTE), geographically distributed (resources in 2 or more countries) teams

  • building and maintaining relationships with C level executives

  • being a recognized expert leading complex projects, demonstrated through mentoring project managers

  • providing Project Management consulting services - training, assessment, and core skills - to help clients establish Project Management Offices (PMOs), implement best practices and transform their businesses

  • At least 3 years experience in core areas of Microsoft CRM (Sales, Service and/or Marketing modules) or Microsoft Internet of Things solution suite.

Preferred Tech and Prof Experience

At least 7 years experience in:

  • project financial planning, forecasting and reporting

  • leading large (50+ FTE), geographically distributed teams

  • PMP Certification

  • building and maintaining relationships with C level executives

  • being a recognized expert leading complex projects, demonstrated through mentoring project managers

  • Financial Services, Distribution Retail, Consumer Product Goods (CPG), Manufacturing, Industrial Products and Service industries experience

  • At least 5 years experience in core areas of Microsoft CRM (Sales, Service and/or Marketing modules) or Microsoft Internet of Things solution suite.

  • At least 10 years experience managing all project management domains on custom development and/or systems integration projects

  • At least 10 years experience leading large (contract value > $10 million), complex systems integration and/or custom development projects in a consulting management environment

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.