IBM Customer Service Analyst German in KRAKOW, Poland

Job Description

What makes IBM BTO unique:

  • global communication: want to improve your language skills? We will invest in you!

  • flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment

  • diversity: different nationalities united in one team

  • initiative: have ideas for improvements? We want to hear them!

Scope of duties:

Customer Service

  • handling out- and in-bound calls

  • responding to customers' emails & live chats

  • investigating, following up & escalating customers' disputes

  • collecting all necessary documentation & updating customers about current progress of their dispute

  • taking care of all known customers' issues that prevent customers from paying outstanding debt

We guarantee you:

  • Regular job contract

  • Opportunity to work for international clients

  • High possibility for self-development

  • The opportunity to participate in training and language courses

  • Multisport, OK System

  • Cinema tickets, discounts

  • Private medical healthcare

  • Life insurance

  • An induction training that will allow you to smoothly transition into your new role

Required Technical and Professional Expertise

  • Fluent German (verbal & written)

  • Fluent English (verbal & written)

  • good MS Office

  • good communication skills

Preferred Tech and Prof Experience

  • Customer Service experience