IBM Customer Service Analyst English/French in KRAKOW, Poland

Job Description

What makes IBM BTO unique:

  • global communication: want to improve your language skills? We will invest in you!

  • flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment

  • diversity: different nationalities united in one team

  • initiative: have ideas for improvements? We want to hear them!

Scope of duties:

  • handling out- and in-bound calls

  • responding to customers' emails & live chats

  • investigating, following up & escalating customers' disputes

  • collecting all necessary documentation & updating customers about current progress of their dispute

  • taking care of all known customers' issues that prevent customers from paying outstanding debt

We guarantee you:

  • Regular job contract

  • Opportunity to work for international clients

  • High possibility for self-development

  • The opportunity to participate in training and language courses

  • Multisport, OK System

  • Cinema tickets, discounts

  • Private medical healthcare

  • Life insurance

  • An induction training that will allow you to smoothly transition into your new role

Required Technical and Professional Expertise

  • Fluent ENG (verbal & written)

  • good MS Office

  • communication skills

  • Bachelor's degree

Preferred Tech and Prof Experience

  • Customer Service experience

  • accounting knowledge as an asset

  • good French (B2+)

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.