This role assists the Computer Operator by providing services in a multi-vendor, multi-protocol complex system environments. They will interact with clients, vendors and management to ensure high level of client satisfaction. They will act as a technical resource and point of escalation for Operators or management. They will be engaged in identifying and resolving complex problems relating to product or service installation, hardware or software updates, configuration, operations, performance, or other aspects of information technology products and services related to the operations environment. The employee guides functional objectives or technologies.
Professional knowledge related to incumbent's function/business unit and its processes.
Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.
Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.
Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists.
Impact on Business/Scope:
Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.
Experience required: 7 years
Required Technical and Professional Expertise
7 Years of Experience as Business Operation Specialist for Telecommunication Industry
Fluency in English
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.