IBM Entry Level System Services Rep - Springfield, MA in Houston, Texas

Job Description

THIS POSITION IS LOCATED IN SPRINGFIELD, MA

IBM seeks to hire an entry level System Services Representative (SSR). This role is an entry level position for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments.

This position will be a mobility role, where the SSR will travel to customer locations within a defined radius.

A valid driver’s license and reliable vehicle are required.

THIS POSITION IS LOCATED IN SPRINGFIELD, MA

Required Technical and Professional Expertise

  • 6 months computer hardware

  • Customer service skills

  • Valid Driver's License

  • Reliable Vehicle

  • Successful Drug Screening

Preferred Tech and Prof Experience

  • Technical School degree - Computer technician

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.