IBM Assistente de Atendimento/Cumprimento de Contratos - Senior in HORTOLANDIA, Brazil

Job Description

Q2C Professional:

  • General expertise and knowledge in some IS processes and of overall processes in Quote to Cash Operations;

  • Perform and support customer services activities, including (but not limited) problem investigation, resolution and client engagement;

  • Responds to audits support requests and business control engagement at the direction of the Squad Leader;

  • Collaborates with the team to help set funnel priorities via two way communication with clients/sellers.

Required Technical and Professional Expertise

Contract Registration/Management

  • Services Offerings updates

  • Billing & Invoicing

  • Dispute Management

  • Backlog Management

  • Customer Service Support

  • Metrics review

  • Cerimonies faciliator

  • IS processes and Agile Methods

  • Fluent English

Preferred Tech and Prof Experience

.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.