IBM Senior DevOps Engineer in DALLAS, Texas

Job Description

IBM Cloud has a need for an experienced Senior DevOps Engineer with a solid track record of completing assignments in a high volume, dynamic environment. This position is focused on the shared development and management of IBM Cloud’s internal infrastructure of physical and virtual hosts. This is a great opportunity for technical growth and acquiring new skill sets. Troubleshooting and supporting many of IBM Cloud Infrastructure products and tools is a strong aspect of this role, and will allow for innovative ideas to improve performance, issue mitigation, and workflow. The perfect candidate will have experience with many distributions of Linux/UNIX, as well as a wide variety of knowledge in multiple aspects of technology. This role requires the ability to adapt to change, continuously improving the services we offer as the premier hosting provider.


• Responsible for all aspects of maintenance, management, administration, and support of IBM Cloud internal Linux/UNIX based infrastructure

• Work well within a distributed team and with external teams building on shared goals and concerns, team player attitude is an absolute must

• Assist other departments in engineering highly scalable solutions for new and existing services

• Participate in designing innovative solutions to improve current procedures

• Manage multiple projects with various priority levels and time lines from start to finish

• Act as escalation point for internal support departments in resolving a wide variety of customer facing issues regarding environment deployment, service issues, and technical questions

• Consistently meet deadlines for complex issues and new projects involving multiple teams

• Demonstrate best practices in all aspects of administration

• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage

• Develop and maintain accurate documentation for internal procedures and services

• Continuously stay abreast of new developments in supported operating systems to ensure consistent compatibility with established infrastructure

Required Technical and Professional Expertise

• 3+ years of applicable experience with Linux/UNIX systems in a production environment

• Demonstrative mastery of Linux/UNIX administration skills

• Understanding of basic network concepts, familiarity with TCP/IP and VLAN functionality

• Strong experience with server, bare metal hardware in large datacenters including storage systems

• Detail oriented, self motivated, proactive, and accustomed to searching out best practices and solutions while adding to the team's knowledge

• Strong understanding of the kernel and userland environments

• Ability to automate solutions to repetitive problems/tasks

• Very strong troubleshooting skills towards root cause analysis and practical issue resolution

• Strong understanding of universal network services(DNS, HTTP, SNMP)

• Knowledge of one or more scripting languages(Bourne shell, Ruby, Python)

• Experience with PXE booting Linux Based OS installs

Preferred Tech and Prof Experience

• Experience using automation tools (Chef, Puppet, Ansible) to deploy and configure environments

• Debian and Debian derived platforms, Citrix load balancers, and XenServer

• Familiarity with security vulnerability response and working with multiple teams and applications to remediate

• Debugging traffic flows from Linux Based systems

• AWS S3, Swift or other Object storage based experience

• Hardware and OS Driver Troubleshooting for Linux Based Systems

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.