IBM Business Operations Professional in DALIAN, China

Job Description

Position Summary and Responsibilities

The Business Operations Professional is responsible for the operations management of one or more practices within the services business. This includes revenue; profit performance; management of the processes that include quality assurance, business controls and procedures; customer satisfaction deployment and ratings; and plan administration. Develops and administers unit revenue, cost, and expense budgets, and manages each to optimize IBM services return on sales. The Business Operations Professionals are measured on revenue, profit, customer satisfaction and satisfactory audits.

Skills

Environment:

Strong finance and planning experience with a background in business controls. knowledge of the services business in operations and strategy.

Required Technical and Professional Expertise

Position Summary and Responsibilities

The Business Operations Professional is responsible for the operations management of one or more practices within the services business. This includes revenue; profit performance; management of the processes that include quality assurance, business controls and procedures; customer satisfaction deployment and ratings; and plan administration. Develops and administers unit revenue, cost, and expense budgets, and manages each to optimize IBM services return on sales. The Business Operations Professionals are measured on revenue, profit, customer satisfaction and satisfactory audits.

Skills

Environment:

Strong finance and planning experience with a background in business controls. knowledge of the services business in operations and strategy.

Preferred Tech and Prof Experience

Communication/Negotiation:

Can write clear, concise and informative reports with strong presentation skills. Conduct effective negotiations in development of unit revenue, cost, and expense budgets, working with unit executives across the organization.

Problem Solving:

Applies creativity and judgment in identifying and analyzing problems and providing recommendations for the unit services business strategy.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.