IBM Software Platform Mgmt Spc - Software Distribution (Japanese language) in CYBERJAYA, Malaysia

Job Description

SUMMARY

The Software Distribution Analyst is responsible for executing the tasks required to automatically deploy software applications, updates and/or patches to devices within a client environment. The Software Distribution Analyst performs detailed problem determination in order to repair/rerun any failed installations. The Software Distribution Analyst must also produce detailed reports on the results of the software distribution. The software distribution analyst may be called in to work off shift hours to address critical situations.

RESPONSIBILITIES

  • Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame

  • Complete pre-distribution analysis to ensure the request includes the necessary information to fulfill the process.

  • Validate target lists or run queries to determine available target devices before scheduling the software distribution.

  • Import software packages into the distribution tool

  • Monitor the distribution throughout the distribution life cycle

  • Collect distribution results and provides a status report to the Account Solution Lead.

  • Update workflow management tools to ensure all Software Distribution activities are tracked and recorded

  • Escalate or report any issues that may compromise the distribution timeframes or success

  • Perform software distribution remediation on unsuccessful endpoints per account procedures

  • Adhere to best practices, processes, procedures, documents and guidelines

  • Perform complex troubleshooting activities to diagnose software distribution issues.

  • Work with Transitions/Transformation teams to complete solutioned deployment work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation

SKILLS

Operational

  • Knowledge of MMS service line components, tools, technologies & processes

  • Knowledge of MMS Factory Model Structure

Communication

  • Excellent written and oral communication skills

  • Fluent in Japanese language in Read, Write and Speak (Mandatory)

  • Excellent teamwork skills balanced with the ability to work independently

Technical

  • Knowledge of Windows / Apple / Linux desktop operating systems, components and configuration

  • Knowledge of software distribution tools (e.g., SCCM, Radia, IEM, WSUS, Altiris)

  • Knowledge of patch management

  • Knowledge of problem and change management tools

  • Knowledge of office tools (e.g., Excel) for collecting and manipulating distribution results

  • Understanding of software distribution tools such as SCCM, Radia, IEM, WSUS or Altiris

  • Excellent teamwork skills balanced with ability to work alone

  • Extensive knowledge of MMS service line components (Software packaging, Software Distribution, Image Build, and Tier 3 Support Services)

  • Knowledge of MMS tools, processes, applications

  • Knowledge of Factory model and GDC model

  • Knowledge of MMS Strategic Direction and best practices

  • Knowledge of EUS tower components (SDD, Deskside, CTS, etc…)

  • Detailed knowledge of current Windows operating systems and their internal components in both 32 and 64-bit configurations

  • Knowledge of Virtualization technologies

  • Works effectively with other team members

  • Knowledge of Active Directory, DNS, Group Policy, NDS, etc

  • Excellent verbal and written communication skills as this role requires face to face with clients

  • Negotiates effectively to document MMS’s role in the solution

Required Technical and Professional Expertise

N/A

Preferred Tech and Prof Experience

N/A

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.