IBM Windows / Intel Technical Support Specialist in COLUMBIA, Missouri

Job Description

The IBM Domestic Delivery Center in Columbia, MO is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client’s environment.

Primary Job Responsibilities

• Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides intermediate to advanced levels of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.

• Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.

• Team members participate in daily cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.

This position is located onsite in Columbia, MO, and no remote work is available for these roles.

Required:

  • High School Diploma/GED

  • At least 1 year experience in Systems Administration within any of the following operating support platforms: Windows

  • At least 6 months experience in in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies

  • English: Fluent

Preferred:

  • Associate's Degree/College Diploma in Information Technology

  • At least 3 years experience in Systems Administration within any of the following operating support platforms: Windows

  • At least 1 year experience in in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies

  • Basic knowledge in Agile for Services methodologies

  • Certified in Systems Administration disciplines for an operating system support platform

Required Technical and Professional Expertise

  • High School Diploma/GED

  • At least 1 year experience in Systems Administration within any of the following operating support platforms: Windows

  • At least 6 months experience in in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies

  • English: Fluent

Preferred Tech and Prof Experience

  • Associate's Degree/College Diploma in Information Technology

  • At least 3 years experience in Systems Administration within any of the following operating support platforms: Windows

  • At least 1 year experience in in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies

  • Basic knowledge in Agile for Services methodologies

  • Certified in Systems Administration disciplines for an operating system support platform

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.