IBM Watson Health - Delivery Manager in Chicago, Illinois

Job Description

IBM Watson Health provides the healthcare industry a protected, cloud-based analytics platform that harnesses big data for clinical integration, predictive analytics, and business intelligence. Its platform empowers the country’s leading v

provider organizations to more effectively utilize their data to improe care quality, patient satisfaction, and deliver value-based care. Watson Health is working to enhance, scale, and accelerate health and wellness, and to facilitate collaboration across the community of care.

The Explorys solution supports Population Health Management and Accountable Care models while applying the power of massively-parallel data processing to help save lives and make healthcare more affordable. The Phytel solution empowers provider-led population health improvement, providing care teams with proven technology to deliver timely, coordinated care to their patients. The SaaS-based registry uses evidence-based chronic and preventative care protocols to identify and notify patients due for service, while tracking compliance and measuring quality and financial results.

Position Summary

The Delivery Manager will report to Manager, Delivery. The Delivery Manager is responsible for ensuring the overall success of implementing IBM’s patient engagement, performance management, and care management solutions throughout the United States and abroad. The Delivery Manager must be knowledgeable in all aspects of software implementation in a healthcare environment.

Duties

  • Successfully lead client implementation projects ensuring that timelines are met and client expectations are exceeded;

  • Conduct knowledge transfer sessions with sales lead;

  • Perform due diligence to gain a thorough understanding of client’s organization and workflow;

  • Establish project scope and timelines working in coordination with client and internal services teams

  • Lead implementation workshops, normally on-site with the client;

  • Conduct client discovery sessions aimed at understanding key staff workflows based on the client’s objectives (MACRA, PCMH, MSSP ACO, shared savings programs, cost savings/revenue-generating initiatives);

  • Demonstrate strong competency across the product suite and in providing best practice configuration recommendations;

  • Determine client configuration requirements and guide client toward best practices;

  • Identify and address delivery risks and related mitigations;

  • Partner with Data Integration to insure all client requirements can be met;

  • Analyze PM/EMR/claims data according to established processes to guarantee appropriate product configuration and data quality; and

  • Identify potential scope expansions and work with contracting group to provide timely and accurate estimations of effort

  • Coordinate client training and lead account transfer to Account Executive after successful implementation.

  • Support the development of tools, processes, and procedures that radically reduce customer implementation cycle time and eliminate opportunities for deployment defects.

  • Travel of 25-35% is expected.

Delivery Manager

What are they like?

  • Driven

  • High energy level

  • High level of personal accountability

  • Responsive

  • High sense of urgency, driven to deliver, self-starter

  • Team oriented and collaborative

  • Positive, optimistic

  • Avid learner

  • Problem solver; looks for best alternative solution when faced with road blocks

  • Consensus builder; non-combative when they do not agree with majority

  • Organized; ability to work on multiple projects at a time

What do they know?

  • Healthcare industry

  • Healthcare business environment

  • Clinical workflow

  • Working knowledge of Lean Six Sigma Principles

  • Working knowledge of healthcare IT solutions

  • Technical project management experience

Where do they come from?

  • Healthcare provider organization

  • Healthcare industry

  • HIEs

  • EMR

  • Quality organizations

This position is located in Dallas, TX or Cleveland, OH.

Required Technical and Professional Expertise

  • 2 years experience in healthcare or healthcare technology industry

  • 2 years client-facing presence and experience interacting with multiple levels within an organization, including executive leadership

  • 2 years strong technical and analytical aptitude including ability to understand software configuration and data structures

Preferred Tech and Prof Experience

  • 5 years experience in healthcare or healthcare technology industry

  • 5 years client-facing presence and experience interacting with multiple levels within an organization, including executive leadership

  • 5 years strong technical and analytical aptitude including ability to understand software configuration and data structures

  • 5 years identifying critical success factors and ensure all are met during implementation

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.