IBM Sr. Director, B2B Commerce (Chicago) - Bluewolf in CHICAGO, Illinois

Job Description

Hello. We are Bluewolf. As an IBM company, we are the premier Salesforce consulting firm dedicated to creating incredible customer moments for our clients. In support of this mission, we now need a Sr. Director, B2B Commerce that will enable our clients to deliver exceptional shopper personalization for their own business clients and provide end-to-end frictionless commerce. This person will be managing all subject matter experts (SME’s) in the practice internally while maintaining strong client relationships externally. He or she will drive thought leadership, quality, and innovation across the B2B Commerce team here at Bluewolf.

Specific responsibilities:

  • Act as a senior representative under the global Salesforce GTM Leader

  • Own global B2B Commerce bookings number

  • Maintain regular contact with customer leaders and sponsors to ensure quality of services and increasing delivery of business value. Ensure client satisfaction.

  • Global responsibility for B2B Commerce practice (1) pre-sales support / offerings / Commerce PoV / Sales Assets, (2) delivery enablement, (3) channel development, and (4) marketing

  • Build, develop, mentor and manage a high-performing team with a strong focus on customer engagement

  • Collaborate with sales to drive ongoing development of new B2B commerce clients

  • Work with customers in ongoing partnerships to develop and articulate business-outcome roadmaps that result in ongoing improvement roadmaps

  • Lead business development efforts from the delivery perspective

  • Work internally with teams and externally with clients to develop and maintain a backlog of work to support long-term partnerships and renewals of annual service agreements

  • Monitor and manage to key performance indicators for delivery, revenue and margin

  • Collaborate internally to ensure alignment of and achievement of business goals

At Bluewolf, we believe every person contributes equally to our success. We encourage unconventional thinking and see fun as an essential part of reinforcing our bonds with each other. We admire independence, thrive on the discomfort of a challenge and see opportunity in ambiguity. We’re bound by a passion for finding answers so if you share these same passions, we strongly encourage you to apply TODAY to learn more and find out why your future is with Bluewolf.

Required Technical and Professional Expertise

  • Bachelor’s degree in area(s) related to business and/or technology

  • Proven background with leading Commerce platforms: Demandware, SAP Hybris, IBM Websphere, Oracle, Sitecore

  • 7+ years prior experience in an Engagement Manager/delivery related role in core commerce platform with an additional 2-3 years in a director-level position

  • High level of initiative with demonstrated ability to generate results

  • Strong entrepreneurial spirit and instinct for cohesive and transparent communications with key internal and external stakeholders

  • Strong background with Salesforce CRM

  • Effective negotiation skills

  • Experience being responsible for a number from a sales perspective

Preferred Tech and Prof Experience

None

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.