IBM Senior Practitioner - Finance & Administration Delivery in CHENNAI, India

Job Description

About IBM:

IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Business Unit Introduction:

Our Globally integrated IBM Cognitive Process Services team provides offshore, nearshore and onshore solutions to Client delivery service requirements across industries and geographies. With various streams under F&A (Finance & Administration) we excel in Record to Report (R2R), Procure to Pay (P2P), Order to Cash (O2C) along with Financial Planning and Analysis (FP&A), Recruitment Process Outsourcing HR/learnings and Integrated Source to Pay Operations for our Clients.

Who you are:

You will be part of Finance & Administration (F&A) team which provides multiple services to Customers supporting their organization in the areas of financial outsourcing and Vendor Management. F&A operates from locations across Bangalore, Chennai and Gurgaon.

What you’ll do:

  • You will be involved in Processing Accounts Receivable - posting and balancing of daily cash applications, preparing journal entries, filing of records, general account reconciliation's.

  • You will be involved in assisting special projects will also be required.

  • Such projects may include analysis of receivable accounts, investigation of entries, and pulling audit prep work.

  • Work would also involve netting instructions ,direct Debit run, rejection of Direct Debit and Oracle updating

  • Adhere to client SLA's (Service Level Agreements) and timelines

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

  • 2+ Years of experience in Order to Cash (O2C)

  • Perform cash application with the following accountabilities:

  • Meet all baseline and project goals for accuracy and timeliness.

  • Increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned to the incumbent.

  • Monitor customer account statuses and results regarding cash application against defined KPIs, goals and objectives.

  • Create and utilize reports to analyze pertinent account information.

  • Collaborate and negotiate with customers, sales field, and finance functions to achieve improvements.

  • Identify and implement action plans and process improvements with guidance.

  • Participate and collaborate in meetings to gather/share information.

  • Achieve individual and departmental metrics.

Preferred Tech and Prof Experience

  • Proficiency in the use of Microsoft Office applications