IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Transformation & Operation
The IBM Integrated Supply Chain (ISC) organization spans several functional areas such as procurement, manufacturing, demand-supply planning, manufacturing engineering, logistics, customer fulfillment, accounts receivable collection and sales transaction support.
Who you are
Procurement Operations buyer or Helpdesk Agent for external client with resources based out of Chennai
What you’ll do
Handle Inbound Calls on Procurement Applications & Accounts Payable
Outbound Follow Up Calls to be done as & when required Managing regional sourcing suppliers and related stakeholders
Managing Tickets assigned to Level 2
Achieving Call Quality Scores on Calls
Other Admin Work like handling Emails / Faxes
As an Operations Buyer/Order Executioner, your responsibilities include but are not limited to:
Review requisition requirements
Recognize Non Catalog Purchases that should be directed to a Catalog Solution
Work efficiently with requester/client for additional information or any questions
Determine Source from Sourcing provided Master File
Negotiate cost savings and terms when applicable (non-contracted sources)
Procurement of low dollar purchases services (including source identification as needed)
Price and delivery Confirmation
PO Order receipt Confirmation
Working knowledge of Ariba on Demand
Knowledge of all client specific processes and procedures
Complete Customer requests for set up of new suppliers including providing applicable information
Interface with clients and suppliers on supplier and payment issues in conjunction with tactical commodity manager
Maintain all relevant supplier documentation
Ensure audit readiness of all purchasing documents
Work with cluster leads and team lead
Resolve blocked invoices
Expedite and Emergency Orders and follow up on deliveries
Perform special projects as needed
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be.
You’ll learn directly from expert developers in the field; our team leads love to mentor.
You have the opportunity to work in many different areas to figure out what really excites you.
Required Technical and Professional Expertise
Procurement Operations background
Good problem solving and analytical skills
Excellent customer relations, verbal, and written communications skills
Attention to details, take ownership and follow through on commitments
Ability to work in a high pressure environment while maintaining high team morale
Willing to work in shifts.
Good customer service skills.
Understanding of client SLA's.
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.