IBM PO Processing Team in CHENNAI, India

Job Description

About IBM

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Transformation & Operation

The IBM Integrated Supply Chain (ISC) organization spans several functional areas such as procurement, manufacturing, demand-supply planning, manufacturing engineering, logistics, customer fulfillment, accounts receivable collection and sales transaction support.

Who you are

Procurement Operations buyer or Helpdesk Agent for external client with resources based out of Chennai

What you’ll do

  • Handle Inbound Calls on Procurement Applications & Accounts Payable

  • Outbound Follow Up Calls to be done as & when required Managing regional sourcing suppliers and related stakeholders

  • Managing Tickets assigned to Level 2

  • Achieving Call Quality Scores on Calls

  • Other Admin Work like handling Emails / Faxes

  • As an Operations Buyer/Order Executioner, your responsibilities include but are not limited to:

Review requisition requirements

Recognize Non Catalog Purchases that should be directed to a Catalog Solution

Work efficiently with requester/client for additional information or any questions

Determine Source from Sourcing provided Master File

Negotiate cost savings and terms when applicable (non-contracted sources)

Procurement of low dollar purchases services (including source identification as needed)

Price and delivery Confirmation

PO Order receipt Confirmation

Working knowledge of Ariba on Demand

Knowledge of all client specific processes and procedures

Complete Customer requests for set up of new suppliers including providing applicable information

Interface with clients and suppliers on supplier and payment issues in conjunction with tactical commodity manager

Maintain all relevant supplier documentation

Ensure audit readiness of all purchasing documents

Work with cluster leads and team lead

Resolve blocked invoices

Expedite and Emergency Orders and follow up on deliveries

Perform special projects as needed

How we’ll help you grow:

You’ll have access to all the technical and management training courses you need to become the expert you want to be.

You’ll learn directly from expert developers in the field; our team leads love to mentor.

You have the opportunity to work in many different areas to figure out what really excites you.

Required Technical and Professional Expertise

  • Procurement Operations background

  • Good problem solving and analytical skills

  • Excellent customer relations, verbal, and written communications skills

  • Attention to details, take ownership and follow through on commitments

  • Ability to work in a high pressure environment while maintaining high team morale

  • Willing to work in shifts.

  • Good customer service skills.

  • Understanding of client SLA's.

Preferred Tech and Prof Experience

  • None

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.