This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
Work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.
Provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.
Manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.
Support the Project Executive (PE) in identifying growth opportunities and contract profitability.
Own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.
Required Technical and Professional Expertise
Excellent technical knowledge and experience in the deployment of complex solutions.
Prior experience of at least 4-6 years managing large or complex projects.
Excellent communication, presentation, influencing, and reasoning skills.
Ability to clearly communicate concepts with both technical and non-technical stakeholders.
Self-starter with ability to work independently and engage a larger team
Have a strong understanding of the entire ITIL framework and guidelines.
Have a strong understanding of Agile Methodology.
Banking Industry technologies and trends are desirable.
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.