Customer Success Manager (CSM)
A role for an experienced SaaS technical seller with strong industry, technical and domain skills in the given solution segment. Manages a small set of large IBM SaaS clients with full accountability for Client Satisfaction (Health), adoption (Stickiness), and reducing churn.
Measurements are recurring revenue, contract extension rates and expansion (growth) revenue.
Required Technical and Professional Expertise
Previous SaaS Sales experience
Solid technical background (IBM Portfolio knowledge is a plus)
5+ years of experience in a related field
Preferred Tech and Prof Experience
Refer to the JD
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