IBM SCOUT Dispatcher Supervisor in BUDAPEST, Hungary

Job Description

Within the IBM Client Innovation Centre our professionals offer high level engineering consultation service and ensure the operation of business critical IT systems of different customers.

Now you have the chance to join our SCOUT Dispatcher Supervisor team and operate state-of-the-art systems involving coordination and control of the performance for one or more customer(s) as part of project and / or operating services of Lufthansa Systems Network GmbH.

Job description:

  • Professional communications partner of the teams and each IT Service Agents

  • Professional load balancing within the teams

  • Professional leading of UHD business

  • Active support of the team in case of staff shortages

  • Active professional support of the teams in case of customer escalations

  • Professional communications partner for the customer

  • Partially responsible to meet the service level agreements

  • Development, monitoring and optimization of internal technical processes

  • Keeping the group manager up-to-date regarding process changes

  • Preparation of technical decision matrices

  • Responsible to maintain the documentation and knowledge base

  • Responsible of professional training of the IT Service Agents

  • Responsible for the for die execution of trainings

  • Advice and support of the project office for production-related topics

  • Consulting and delivery of reporting relevant data

The ideal candidate:

  • Has good communication skills

  • Has a positive, team oriented attitude

  • Shows motivation and enthusiasm to gain expertise in a complex work field field

  • Takes responsibility for his/her own work

What we offer:

  • Attractive compensation package with competitive base salary and benefits

  • High-quality trainings and opportunities to acquire official professional certificates

  • Long-term career development opportunities within IBM, including over 170 countries

  • Nice work environment in Budapest, Infopark

  • Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies

Required Technical and Professional Expertise

  • Completed technical IT vocational training or knowledge and skills acquired

  • through relevant work experience and training, and assessed for this task

  • At least 2 years of call center experience

  • Good phrasing

  • Good cross-sectional knowledge about the use of DV technology

  • Mastery of techniques for planning, problem solving and decision-making

  • Very good contact and cooperation behavior as well as a strong ability towork in a team

  • Initiative and readiness

  • Strong ability to present and explain complex issues in a clear and understandable way

  • Confidence, persuasion and assertiveness

  • Willingness to improve

  • Fluent English (in speaking and writing)

Preferred Tech and Prof Experience

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EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.