The prime responsibility of the HR Service administrator for HR Services is to provide HR-related services (HR tools & applications, policies and HR administration) to our clients.
To provide our clients with efficient and high quality assistance in HR related subjects (HR tools and applications / HR policies and processes / HR administration).
To manage administrative processes according to the process documentations.
To solve minor technical incidences.
Register all service requests received via our service channels that are within the service scope of HRS.
Properly and consistently apply HRS registration rules and procedure.
Transfer requests not related to HRS scope to the correct support group.
Ensure solution of the service requests within the appropriate domain and support level (L1/L2/L3).
Follow-up service requests according to the HRS follow-up procedure.
Close the solved service requests and notify the Client about the solution.
Assure the Clients’ satisfaction regarding the services offered.
To maintain an up-to-date knowledge about the services offered.
To coordinate projects as required by Team Leader
To identify and communicate HRS process and contents improvement actions to the Team Leader.
Train colleagues on HR tools and applications, HR policies and processes and HR administrative services.
Keep contact with higher support groups to ensure efficient information flow and high quality service.
Act as a contact point for Managers and employees for all HR transaction related queries
Take ownership of the resolution of clients’ issues giving guidance
Communicate effectively to our customers on HR Transactions policies and processes, providing education where necessary
Support the HR Specialist Teams with the administration of policies
Update the HR database with certain employee details/detail changes
Enter HR related changes into the HR database and perform relevant data checks verifying that information is complete and correct
Create/Maintain/Delimit Organization Units /positions / Jobs in the HR database
Identify trends and areas of improvement and pass recommendations to Specialist Teams or Process Owners
Perform and document regular compliance testing and quality assurance tests in accordance to the Business Controls guidelines relating to the EDM processes
Carries out any additional project work or duties
Required Technical and Professional Expertise
Knowledge of MS Office applications
Quick learner, ensure teamwork, recommend solutions, ensure productivity, proactive, flexible
Interpersonal skills (empathy, personal relations, teamwork, flexibility, customer oriented, good relationship management)
Being able to adapt (objectivity, flexibility, problem solving)
Achievement - and result oriented; decisiveness
Cooperation & Teamwork
Analytical skills & Problem Solving
Liability & Accuracy
Show up timely and deliver accurate work and results (concentration, time management skills, priority setting)
Stress Resistance and Conflict Handling
Project management skills
Communication and Customer Care
Integrity and confidentality in data management: adequate and reliable information
Preferred Tech and Prof Experience
Experience in HR/customer service is an advantage
Up-to-date knowledge of Internet, Lotus Notes
Up-to-date knowledge of ERPs (SAP, JDE)
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.