As a Customer Service Representative You will be expected to serve as first point of contact for the European employees of CEMEX and the worldwide users of IBM Cloud Video (USTREAM). You will receive Application-related requests (via phone, mail and chat), the majority of which you will solve yourself, escalating certain cases to second and third level solver teams via the ticketing system. The main supported application is SAP. You will do all of this in English plus French and/or German.
Extensive SAP/video streaming knowledge is not compulsory, they are part of the new hire training program.
Although a Service Desk, the issues that you will be dealing with will be more challenging & high-priority than at an average IT Service Desk. The trainings will enable to you to solve more problems & dispatch less & you will be involved in the management of requests that may directly affect the core production of a company.
WHAT WE OFFER
Attractive compensation package with competitive base salary and benefits
High-quality trainings and opportunities to acquire official professional certificates
Long-term career development opportunities within IBM, including over 170 countries
Nice work environment in Budapest, Infopark
Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies
Required Technical and Professional Expertise
English - post-intermediate to native, both spoken & written
French and/or German - post-intermediate to native, both spoken & written
Preferred Tech and Prof Experience
Previous Customer Support experience (preferably at a Service Desk via phone)
Some experience / interest in SAP
Some experience / interest in SQL
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.