IBM Commercial Financing Account Specialist First Line Manager in BUDAPEST, Hungary

Job Description

Responsible for leading the Accounts Specialist team covering end to end CoF BSO Account Specialist processes.

Responsible for development of team members through regular coaching, educations, job rotations and projects, team planning, including workload balancing within the team and priority setting.

Responsible for Team Lead and 1 st Line Management pipeline development.

Team activities include but are not limited to:

Main responsibilities involve credit line and order management, cash collection and conditions monitoring, as well as the daily management of an account portfolio which is comprised of inventory and/or accounts receivable financing customers.

An Account Specialist in this team:

•Develops and maintains strong working relationships with numerous customer contacts at various levels of the organization and serves as a focal point for customer inquiries, requests, and complaints;

•Monitors collateral position and surveys to ensure that all collateral reporting requirements are adhered to and identifies, reports on and drafts action plans to address potential and actual exposures;

•Prepares materials for use in status account reviews;

•Is responsible for territory risk management and customer satisfaction attainment and ensures all customer communications are documented in an accurate and timely manner;

•Ensures accounts operate within approved guidelines and obtains the appropriate level of management approval in exception situations;

•Keeps customers appraised of the financial health of their account and its ability to support current and future financing volumes and operates proactively at all time;

•Responsible for AR collection, late payment fee &supplier fee collection for the assigned portfolio;

•Supports A/R collection activities by timely supporting resolution of disputes by following up with suppliers & business partners on responding to queries and clarification in a timely manner, working together with suppliers & partners as well as with BSO teams to ensure timely allocation of payments. Provide assistance for unallocated cash and A/R reconciliations.

The Account Specialist Manager of the team understands the team’s activities and supports them; act as escalation point in case of need to bring cases forward towards for resolution, takes full ownership for the results and establishes a working cadence / escalation scheme for AR collection. Reviews the AR with the team on weekly basis and is aware of the open cases. Involves 2 nd line manager/Sales team for escalation upon need.

Achieves all key administrative measurements under the following Metrics (but not limited to):

•AR collection

•Late payment fee collection

•Supplier fee collection

• Dealer interest collection

•Aged Disputes

•Collateral Management reports

Improves Business Support in Europe, by pro-actively improving end-to-end processes, and by improving the business and process understanding of the BSO teams in Europe through specific education and leading by example.

Develops and maintains productive relationships with the market leaders, Sales Managers, CFOs and local office BSO teams, as well as with all supports functions within and outside of the Budapest CoE and IGF to assist growth and collaboration.

Drives European BSO productivity resulting in annual savings.

Improves customer satisfaction and the client experience, encourages curiosity across all teams and a deeper understanding of how BSO can impact the client experience.

Maintains satisfactory business controls & Sarbanes-Oxley compliance. Ensures business support operations maintains audit readiness and achieves 90% or better satisfactory ratings for all internal audits. Implements and maintains a strong compliance and integrity posture, leading through example and inspiring others to do the same, convey a zero tolerance attitude towards violations of IBM’s Business Conduct Guidelines and other company policies and consistently drives implementation of business controls in order to actively ensure IBM’s reputation, business ethics and integrity.

Creates an environment for the functions in the CoE to collaborate and for collaboration across the COE’s encourages effective teaming with the local office sales and support functions.

Participates, leads and supports business projects to address key challenges in Europe Client Financing BSO resulting in business improvements.

Ensures that business understanding is increased across the Commercial Financing Teams by organizing cross-functional education series as well as mandatory education on BSO processes. Shifts thinking of team members towards ‘why-s’; understanding business concept and reasons behind policies, processes and business decisions, as well as business implications.

Required soft-skills include but are not limited to:

  • Strong leadership skills

  • Excellent communication and organizational skills

  • Structured, fact-based way of work

  • Excellent interpersonal skills

  • Time management

  • Prioritization

  • Proactivity

  • Ability to adopt to frequent change

  • Coaching

  • Listening

  • Ability to demonstrate strong ownership, by taking the lead and driving to resolution of business issues

  • Curiosity towards the CoF business and business processes

Required Technical and Professional Expertise

  • Strong leadership skills

  • Excellent communication and organizational skills

  • Structured, fact-based way of work

  • Excellent interpersonal skills

  • Time management

  • Prioritization

  • Proactivity

  • Ability to adopt to frequent change

  • Coaching

  • Listening

  • Ability to demonstrate strong ownership, by taking the lead and driving to resolution of business issues

  • Curiosity towards the CoF business and business processes

Preferred Tech and Prof Experience

none