We are looking for a Junior Support Center Representative that can support our project team in managing escalated issues through system configurations, troubleshooting and software installations. In this role, your contributions and leadership will be vital to providing a high quality user experience to our customers.
Investigate problems with software applications, diagnose root causes, and work on fixing them
Identify known errors and problem trends and find permanent solutions
Receive and log requests for support from help desk, other service delivery staff and/or users
Investigate problems and other requests for support and determine appropriate actions to take
Prioritize requests in accordance with agreed criteria
Monitor progress of requests for support and ensure users and other interested parties are kept informed
Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds or enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation
Training regarding IBM as a corporation and IBM Romania - departments & activities;Soft skills training for certain abilities - communication, team work, planning& organizing, presentation skills
Common session regarding hardware, software and services and workshops depending on the professional interest of the interns
Project tasks in frame of a development project on which interns will need to work together and share information and knowledge with the team members.
Depending on the demonstrated level of performance, after 3 months of internship all the suitable candidates will be offered the option of a full time position in IBM.
Required Technical and Professional Expertise
The Junior Support Center Representative role calls for a positive and proactive approach, a clear mind and the ability to work to very high standards and challenging timescales. You should also have a passion for the business and pay great attention to detail.
In addition, the following will be essential:
Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline
English language skills: Fluent
German language skills: Fluent
SQL: Basic – Intermediate level
OS Skills : Basic - Intermediate level
Attention to detail
Excellent verbal and written expression
Strong time management skills.
Preferred Tech and Prof Experience
● Volunteering Activity
● 2nd foreign Language is a plus.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.