IBM Client Technical Advocate in Boston, Massachusetts

Job Description

The Client Technical Advocate (CTA) resources provide deep technical product expertise to enable our top and strategic accounts be successful. Our mission is primarily focused in post-sales engagements however a CTA can also be engaged for assistance with pre-sales engagements to address critical business needs and challenging solution configurations. Our overall goal is to improve customer success, increase the IBM security portfolio and delight our customers. CTA coverage is worldwide.

  • Require technical leadership and deep product expertise in IBM Security products and deep technical skills with IBM Security Intelligence products specifically QRadar.

  • Experience with the following products would be a plus: IBM QRadar, Cloud Security Enforcer, Mobile Security, and Bluemix Platform.

  • Capable of articulating IBM Security Systems value proposition to customers, balancing technical with consultant skills.

  • Able to team with other Solution Architects and technical sales professionals to deliver successful engagements.

  • Team with both field and development organizations to drive feedback from customers into clearly documented product enhancement requests.

  • Flexible schedule to accommodate international customers & willing to travel internationally (up to 75% of the time, if the business requires it). CTA coverage is worldwide. Typical assignment is 2-3 days in length. Average travel per month is 50%. Require ability to balance remote and on-site engagements.

  • Self-motivated to grow technical skills to maintain subject matter expertise. Need to push past comfort zone' to learn new skills. Initiative, innovation and ability to design solutions is very important.

Required Technical and Professional Expertise

  • Require technical leadership and deep product expertise in IBM Security products and deep technical skills with IBM Security Intelligence products specifically QRadar.

  • Experience with the following products would be a plus: IBM QRadar, Cloud Security Enforcer, Mobile Security, and Bluemix Platform.

  • Capable of articulating IBM Security Systems value proposition to customers, balancing technical with sales/consultant skills.

  • Able to team with development and technical sales to deliver successful engagements and drive feedback to improve products.

  • Flexible schedule to accommodate international customers. Balance remote and on-site engagements.

  • Self-motivated to grow technical skills to maintain subject matter expertise. Need to push past comfort zone to learn new skills with initiative and innovation to design solutions.

Preferred Tech and Prof Experience

  • Technical leadership with prior experience in development, technical sales, technical support or a professional services role.

  • Ability to work in a global team setting with minimal direction. Adeptness to work with others to ensure successful technical engagements including hands-on skills.

  • Provide technical and domain/portfolio expertise to lead others throughout the sales process.

  • Lead problem-solving & troubleshooting to solve challenging technical problems.

  • Serve as trusted advisor.

  • Be willing to ‘rock the boat’ & be innovative to apply advanced technology that showcases the best solution for customers & IBM.

  • Poise in critical situations. Patience to provide technical support & enablement to IBM team, clients & business partners.

  • Experience building integration scenarios/labs & writing 'How To' documentation.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.