GTS TSS(Technology Support Services) Channel Manager has relationship responsibility for IBM business partners, as well as internal client relationships, acting as a single point of contact across fulfillment processes (opportunity to cash). Possessing end-to-end process knowledge, the Channel Manager manages business partner relationships and requirements in areas such as issue resolution, coordination of complex activities and transactions, and consultations on methods of conducting business and enhancing the relationship. The Channel Manager has a project leadership role across fulfillment to enhance overall satisfaction with administration and billing, understand business partner internal processes, drive achievement of A/R objectives, and provide seamless sales support.The employee learns the business and develops professionalism.
Minimal or no experience required. Knowledge acquired from academic institutions. Requires ability to absorb professional knowledge and develop skills quickly.
Train to draw on professional concepts to collaborate with others to carry out assigned duties.
Learn to follow given procedures and processes to identify job-related problems, analyze causes using existing techniques or tools.
Work is reviewed for developmental purposes.
Understand the standard mission of the professional group and vision in own area of competence.
Impact on Business/Scope:
Accountable for individual or team results.
May contribute by supporting activities. Work output may impact customer satisfaction, or impact immediate costs or expenses.
Required Technical and Professional Expertise
Over 10 years channel sales work experience,
Familiar with service business and service business partner ecosystem
Language skill : Fluent Chinese and English
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.