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Business Unit Introduction
IBM Watson Customer Engagement, fueled by real-time insights and the cognitive power of IBM Watson, reason and learn to help optimize marketing, sales and value chain services.
The IBM Watson Customer Engagement is a powerful and agile customer engagement platform for omni-channel commerce that helps deliver seamless and consistent brand experiences. The service offers powerful, reliable, and flexible capabilities for customer engagement and easy-to-use business user tools. The service can scale to address digital selling requirements in virtually every industry, company size, or selling model. Brands can easily build and manage online stores and enable business users to manage catalogs, content, online marketing campaigns, promotions, and merchandise products without IT involvement.
IBM Watson Customer Engagement is working with more than 8,000 global brands to turn customer insight into action by enabling organizations to transform how they interact with key audiences—from customers to partners to suppliers—on an individual basis. IBM® Commerce Solutions continue to help improve the customer and brand experience and to help increase the productivity and efficiency of business-user employees with enhancements to previously announced products and the introduction of a new products.
Who You Are.
As an WCS Architect, You will...
Participate in the Consulting Services sales process including preparing accurate estimates for the Statement of Work (SOW)
Identify project resource requirements and required skills for project success
Mentor the functional and technical consultants on an engagement
Be acting as the client liaison with Product Management / Engineering for developing custom client solutions
Provide feedback to Product Management / Engineering on product roadmap
Participating in Engineering design reviews for new product versions and designing future product functionality into active engagements
Provide understanding of system constraints and performance implications and can characterize the solution holistically.
What You Will Do
As an WCS Architect, You will...
Define the solution technical design for solution hardware and software, hardware and software configurations, product extensions, interfaces, etc.
Provide product implementation expertise including system architecture design, application functionality and design, development, testing, and deployment
Be Communicating all project issues related to system architecture design, application design, development, testing, and deployment
Be Reviewing and delivering on-time and high-quality project deliverables
Conduct QA reviews of custom developed code to ensure overall quality and compliance with the Sterling Commerce development framework
Perform solution architecture audits
Drive the estimating effort for Statement of Work related to Customer Enhancement Services.
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Required Technical and Professional Expertise
10 to 14 years of IT experience working with Java/J2EE technologies. With a minimum of 5-8 years of demonstrated experience in WebSphere Commerce.
Experience in architecture, installation, administration, and troubleshooting Websphere Application Server ND v7.x and v8.x environments
Experience inarchitecture, administration, and troubleshooting Websphere Commerce Server v6.x, x7.x environments
Proven experience in JSP, EJB, Struts, AJAX, Dojo, WebServices, BOD framework/Component Services, Dataload, etc.
Proven knowledge in Software development cycle and UI development
Good communication (verbal and written) and comfortable taking initiative and handling multiple projects simultaneously
Demonstrated ability to understand business operations/processes and translation of them into technical solutions
Experience working with IBM WebSphere Commerce complementary products:BEA Weblogic, IBM WebSphere, WebMethods, Cognos, JMS compliant queues (MSMQ, WebLogic JMS)
Preferred Tech and Prof Experience
Communicate all project issues related to system architecture design, application design, development, testing, and deployment.
Reviewing and delivering on-time and high quality project deliverables.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.