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Business Unit Introduction
IBM Watson Customer Engagement, fueled by real-time insights and the cognitive power of IBM Watson, reason and learn to help optimize marketing, sales and value chain services.
The IBM Watson Customer Engagement is a powerful and agile customer engagement platform for omni-channel commerce that helps deliver seamless and consistent brand experiences. The service offers powerful, reliable, and flexible capabilities for customer engagement and easy-to-use business user tools. The service can scale to address digital selling requirements in virtually every industry, company size, or selling model. Brands can easily build and manage online stores and enable business users to manage catalogs, content, online marketing campaigns, promotions, and merchandise products without IT involvement.
IBM Watson Customer Engagement is working with more than 8,000 global brands to turn customer insight into action by enabling organizations to transform how they interact with key audiences—from customers to partners to suppliers—on an individual basis. IBM® Commerce Solutions continue to help improve the customer and brand experience and to help increase the productivity and efficiency of business-user employees with enhancements to previously announced products and the introduction of a new products.
Who You Are.
As a Consultant.....
You will work on our Order Management System products & Cognitive offerings and will apply your knowledge and skills to help us in development & deployment of Order Management System & Cognitive solutions for worldwide clients across various domains.
Define and execute professional service projects, smoothing the customer’s transition from proposal phase to delivery phase by serving as a key customer contact throughout project definition into project delivery launch.
Help to determine the composition of the delivery team, launches the engagement and performs complete transfer of project knowledge to the Consulting Project Manager.
What You Will Do
As a Consultant, you will….
Demonstrate accurate, detailed knowledge of IBM Sterling Commerce software and services, familiarity with the customers’ business, and experience with applicable consulting practices, methodologies and tools. Uses all this knowledge and experience to apply the appropriate IBM Sterling Commerce solution to the customers’ business problem.
Earn customer trust. Represents IBM Sterling to customer with professionalism at all times. Communicates and documents appropriate customer expectations. Consistently delivers to exceed those expectations. Averts and resolves customer issues, thereby creating customer satisfaction
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Required Technical and Professional Expertise
8-12 Years of experience in Sterling Order Management System.
Provides leadership to consultants through knowledge sharing, consulting tool and training material creation and on-site shadowing. Contributes to library of consulting best practices.
Works with Sales, Product Development and Customer Support to improve quality of software and service solutions, consulting proposals and customer satisfaction.
Leads the on-site delivery team to ensure on time and at budget project delivery.
Proven end to end implementation experience in Sterling OMS Module
Design and code reviews
Set & Drive QA processes (design standards, coding standards etc)
Preferred Tech and Prof Experience
Knowledge of data communication, application software and e-business practices.
Proven understanding of Sterling Commerce solutions. Familiarity with industry consulting practices, methodologies and tools.