IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Business Unit Introduction:
IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.
Who you are:
You will be installing/upgrading Mainframe environment.
Proven experience of Installing, customizing and maintaining IBM and other ISV Products related to automations.
Ensure that customer satisfactory levels are exceeded.
What you’ll do:
Will maintain and manage the AS 400 delivery and technical support.
Provide L3 and L4 level technical support, guidance and direction for products supported.
You will require to analyze and resolve cases at the earliest.
Ensure integrity of the supported environment.
Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
Manage and resolve problems identified by system administrators or monitoring software Work with change and problem management tools
Hardware/software fault detection and vendor liaison
Liaise with customer accounts as required
Analyze and resolve escalated problems within a target.
Investigate, identify and document proposals that will improve application recoverability.
Document and implement changes to technical standards as required.
Change and problem management targets are exceeded
Ensure that customer satisfaction levels are exceeded
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be.
You’ll learn directly from expert developers in the field as you are one of them
You have the opportunity to work and Learn in many different areas to figure out what really excites you.
Required Technical and Professional Expertise
Proven 4 years of experience in implementation of DB related scripts/jobs.
Proven exposure with SQL DB2, Data Stages and CDC, Shell Scripting
To install and maintain Database Server as demanded by the business needs
To extend the required technical support for all issues related to production Database(s) and during the product development, testing and release phases.
Proven Experience in designing and implementation of security and auditing standards for large databases.
Exposure of Data Guard and understanding of various patch level compatibilities with database releases
Preferred Tech and Prof Experience
Proven experience in the ability to carry out L2 and L3 activities.
Maintain backup solutions and manage storage solutions.
Ability to pick up new areas and work on a Consultant Profile as well.
Work with team members and provide timely guidance as and when required.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.