IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Business Unit Introduction:
IBM Global Business Services (GBS) is a vibrant group of Business, Strategy and Technology professionals, designed specifically to be the source of market-leading Industry consulting, Application and Business process management, supported by the industry's most sophisticated outcome based delivery model, all designed to become the Digital Reinvention partner for leading clients across the world. IBM GBS provides Value-led and Asset-powered end to end solutions with global footprint in over 170 countries and empowers clients to build upon their tremendous heritage in Application Innovation processes and also to transform them for a Cloud, Cognitive and Social centric world.
Who you are:
You will use your consulting skills, business knowledge and SFDC(Salesforce Dot Com) CRM(Customer Relationship Management)experience to lead business / functional discussion with the client and internal teams (design, build, test teams).
Understand client's business pain points and offer solution to address leveraging salesforce.com platform/ offerings.
What you’ll do:
Assists clients in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications.
Effectively run business user design and user experience sessions.
Provide experience in designing workflow rules to enforce business processes
You will execute system and user acceptance testing, user adoption, change management and training methods.
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you.
Required Technical and Professional Expertise
Understanding to Salesforce standard objects Leads, Account, Contacts, Opportunity, Products, Price book, Lead process, Sales process, Forecasting is required
Preferred Tech and Prof Experience
Create and manage Salesforce custom objects, fields, formulas, validation rules, custom workflow, and approval processes