IBM Technical Support Professional Intern in AUSTIN, Texas

Job Description

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions.

Provides technical support assistance to clients and/or IBM Field Support using problem determination/problem source identification skills in AIX/UNIX.

Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

Communicates action plans to the Customer or IBM representative as appropriate.

Recommends and implements new or improvements to existing technical support tools, procedures, and processes.

May provide training for others on the team.

Contributes to department attainment of organizational objectives and high client satisfaction.

C, Java, shell scripting skills are a plus.

Required Technical and Professional Expertise

  • Knowledge on C and Shell script programming

Preferred Tech and Prof Experience

  • AIX / UNIX / or Linux admin skills

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.