The IBM Security Services North America Practice is seeking to hire an experienced Managed Services Leader with significant experience leading multiple delivery organizations in support of North America Managed Security Services clients. The successful candidate will have experience leading pursuits and projects in managed services, interfacing with multiple accounts, sales and delivery teams in a matrixed environment, and building teams to help transition clients to a broad portfolio of managed services.
The successful candidate will:
Assume responsibility for all Managed Security Services activities and clients within North America
Help drive, structure, organize managed services pursuits and lead client conversations, conveying the value proposition and solutions proposed
Oversee successful delivery of transition of clients to a shared service managed services model and/or cloud
Assume signings, revenue and profitability responsibility for the Managed Services portfolio for North America
Serve as the primary client interface as the North America Managed Security Services Leader.
Successfully manage within a matrixed organization with multiple stakeholders. IBM Managed Security Services is fast paced environment which requires high production, organization and self -motivation.
Ensure a well-developed process is in place to manage pursuits within North America – working with North America business leadership, various Managed Services delivery teams, and various Security competency teams.
Own the client account management process for North America
Work closely with IBM geo leaders and related business units identifying and resolving client issues
Ensure a well-developed process is in place for pipeline awareness and tracking
Manage managed services revenue growth (portfolio) and profit attainment
Ensure a well-developed process is in place to ensure sufficient capacity management to address current and emerging managed services engagement needs
Work with the global delivery support teams to ensure deployment project preparedness
Act as the escalation and communications focal for managed services activity
Responsible for customer satisfaction within North America
Provide all relevant data and for regular business reporting
Attract and recruit the team necessary to support client pursuit, transition and account management activity
Required Technical and Professional Expertise
At least 5 years of management and leadership experience of large dispersed teams in a managed services environment
At least 10 years of experience with multiple information security systems
Extensive experience interacting, presenting and working with C level executives (CEO, CIO, etc.)
Successful hands-on full life cycle project experience to include planning, budgeting, reporting and managing deliverables
Proven experience managing complex budgets, controlling costs, capital expenses and expense management
Demonstrated experience working collaboratively in a matrix environment
Ability to travel as needed up to 75%
Excellent client interaction and relationship building skills with ability to work both middle and executive management
Excellent oral and written communications skills, organization and teaming skills
Preferred Tech and Prof Experience
At least 8 years of management and leadership experience of large dispersed teams in a managed services environment
Certified project manager (with strong demonstrated project/program management experience with strong understanding of project management tools.)
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.