Reporting to the Cloud Customer Hub Manager, the Enterprise Platform Cloud Solutions Specialist (CSS) supports account teams and customers by providing technical expertise and guidance for Managed Services in the design, planning and closing of cloud sales opportunities. Cloud Solutions Specialists are systems architects responsible for supporting Project Executives (PE) and Sales Engineers (SE) in the interaction with clients and prospects to gather presales requirements, assist with technology decisions, and to facilitate the development of a technical solution. These technical solutions are developed using requirements collected from the client/prospect and are mapped to business capabilities. In situations where client requirements do not map directly to a business capability, the Cloud Solutions Specialist is responsible to engage the appropriate engineering teams to validate, design or otherwise develop an acceptable solution. The Cloud Solutions Specialist team provides a conduit between Sales Support and Operations prior to client contract signing, as well as during the client delivery.
Location: RTP, Dallas, Armonk
Required Technical and Professional Expertise
Technical expertise in VMWare ESX, NSX, HCX
Knowledge of LAN & WAN concepts and technologies
Knowledge of storage platforms and technologies
Knowledge of resiliency services such High Availability and Disaster Recovery technologies and plans
Knowledge of Security Services (i.e. Firewall, Intrusion Detection and Prevention)
Knowledge of Regulatory and Compliancy standards (i.e. HIPAA, PCI, ITAR, GDPR)
Preferred Tech and Prof Experience
Previous architecture design experience
Sales experience in a business environment is highly recommended
Knowledge of business products highly recommended
Three (3) years’ experience in a hosting, cloud, or managed services technical support role recommended
Knowledge of competitor’s strategy, strengths, and vulnerabilities
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.