IBM has started operations in Global Service Delivery Centre in Poland in 2008, one of the quickly growing technologies was support for IBM Service Management tool, formerly known as Maximo. My team has built up the required skills from scratch, starting only with few people, who were engaged with upcoming challenges. We have successfully gain confidence of our stakeholders and knowledge required to effectively support our Customers.Today as organization we have lots of new opportunities and looking for new team members. You can ask what we propose?First of all great team atmosphere, possible development path in technical & architect areas for ISM (IBM Service Management), lots of new things to do and learn. If you would like to start a new journey apply, meet us and take the challenge.Today we look for specialist at Level 3 support, responsible for problem determination and resolution, disaster recovery and technical solutions preparations. L3 specialists are occasionally participating internal projects that are focused mainly on infrastructure and application deployments.
Experience in customer relations and/or working in service desk area
Ability to communicate articulately and effectively at all levels of business
Ability to work in team
Taking ownership for assigned task and deliver results on time.
Communicate for impact within the team as well as with customer
English: FluentAdditional Benefits:• Trainings and certifications• Private medical package and insurance package• Multisport Card• Working on international projects in multicultural teams• Good to be an IBMer discounts• Cinema & trips for IBMers• Language classes• Summer camps for children
Knowledge of IBM Service Management (ISM) v7 technology
Experience in relational database DB2/Oracle and SQL
Knowledge in UNIX/LINUX administration/usage
Knowledge in area of WebSphere or BeaWeblogic middleware
Willingness to up skill in area of ISM tool with special focus on SRM area
Knowledge of ITIL processes with focus on Incident, Problem, Change management
Client Innovation Center (CIC)