IBM IT Department Manager with French in WROCLAW, Poland

The First Line Manager (1LM) is responsible for the management of both the service and people assigned to his/her department as well as provision of experts on solutions on various services. The 1LM shall provide coaching and line management to a team of some 35 employees (Technical Specialists, Quality Analyst, Focal Points, Team Leader/s, Subject Matter Experts, etc).First Line Manager is responsible within his/her department for:People management:

  • Performance management

  • People development and coaching

  • High performance leadership and culture

  • Motivation of team members

  • Support selection of new team members

  • Retention and attrition management

  • Manage band and salary structure

  • Vacation planning

  • Attendance and shift management, planning and evidence

  • Develop and implement an “end-to-end-HR-process”

  • Foster teamwork and inclusion among all employees - across locations, cultures and geographies

  • To promote IBM's values

Cost management:

  • Department expenses management

  • Cost take-out initiatives and cost saving

  • Travel management

  • Confirm BaU FTE status and plan with IMT

  • Perform weekly controls over the accuracy, timeliness and completeness of claiming in their teams

Compliance management:

  • IT Security and Business Control as defined in Services Statement of Work

  • services Delivery Processes

  • Contracts, DoU, PA, M-SOW, S-SOW and other agreements

  • Delivery Centre Poland procedures and instructions

  • Labour code and other legal requirements

  • Health and safety

  • Compliance reporting and evidence


  • Support SSD function in recruiting and educating new employees according to agreed plan

  • Support in proactive way and actively participate on overall Delivery Centre Poland initiatives

Required Languages:

  • French- Fluent

  • English - Fluent

Additional Benefits:

  • Trainings and certifications

  • Private medical package and insurance package

  • Multisport Card

  • Working on international projects in multicultural teams

  • Good to be an IBMer discounts

  • Cinema & trips for IBMers

  • Language classes

  • Summer camps for children

  • Master's Degree

  • English: Fluent

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