IBM Dispatcher in WROCLAW, Poland

Wroclaw Client Innovation Center is seeking a candidate for the role of Dispatcher who will be responsible for analyzing all incoming tasks and assigning them to appropriate resources while ensuring that the Service Level Agreements (SLAs) are met. In this role, you will transfer work and projects from our client to groups and individuals and provide proper follow-up to ensure the work is completed on time and in accordance with the existing process. You will ensure that technicians perform the assigned tasks necessary to maintain normal client operations, implementation of software, applications and improvements within the scope of the technical area of the process. You will occasionally interact directly with the customer’s technical and executive contacts.Required Non-Technical/Soft Skills:• Ability to act in an effective and professional manner during moments of high stress,• Excellent teamwork skills balanced with ability to work alone and a positive attitude,• Excellent written, oral communication and strong documentation skills,• Ability to quickly assimilate basic technical and non-technical information,• Willingness to patiently teach and mentor less experienced teammates and others,• Ability to interface with various Technical Support Teams.Required Technical and Professional Expertise:• At least 6 months experience in working with Microsoft Excel,• Fluent in English.Preferred Technical and Professional Experience:• At least 2 years experience in working with Microsoft Excel,• At least 2 years experience in managing projects or/and people,• Basic knowledge of enterprise IT,• Basic knowledge of Agile or Lean methodology,• Basic knowledge of ITIL,• Basic knowledge in Ticketing Systems.Additional Benefits:• Trainings and certifications,• Private medical package and insurance package,• Multisport Card,• Working on international projects in multicultural teams,• Good to be an IBMer discounts,• Cinema & trips for IBMers,• Language classes,• Summer camps for children.

1-2 year work experience in IT and English and German language knowledge

Client Innovation Center (CIC)